Got Questions? We've Got Answers.

⏱️ How long does it take to receive my order?

All Saint Valentina hair is custom made to order, which means your bundles are crafted specifically for you.

Production time: Please allow up to 10 working days for your hair to be made.

• Once ready, we’ll send you a photo of your order for approval before it ships.

Shipping:

1–2 working days to any country

Free delivery within the UAE

• We’re working on free UK delivery — we’ll announce once it’s available!


💇🏽‍♀️ What quality is the hair?

We only offer super double drawn, 9A-grade virgin human hair — this is the highest quality available.

• Thick from top to bottom

• Natural 1B colour

• Long-lasting for years with the right care (which we provide you).

This is hair that truly holds its value and turns heads.

🎨 Can I colour or bleach the hair?

Yes! Because it’s virgin hair, you can bleach, dye, or tone it — but we always recommend professional colouring.

Want a specific colour? Just email us at info@saintvalentinahair.com and send a reference photo.

Since it’s made to order, we can customise the shade to match your exact vision.

📦 How long does shipping take?

After your custom hair is ready, shipping takes:

1–2 business days tracked via DHL you will receive a photo of your hair before your hair leaves the saint valentina office & signed and tracked delivery.

Free delivery in the UAE.

• UK delivery is fast and reliable, and free shipping is coming soon!

🧖🏽‍♀️ How do I care for the hair?

Treat it like your natural hair:

• Use sulfate-free shampoo/conditioner

• Deep condition regularly

• Detangle gently and wrap when not in use

• Avoid excessive heat or product buildup

Need help? We are always available via email with any concerns you have and you will be provided with a Hair Care Guide with every purchase.

✨ How long does the hair last?

With proper care, your Saint Valentina hair can last:

12–24+ months for bundles and Clip ins.

The hair is built to be reinstalled and reused again and again.

🧾 Do you accept returns or exchanges?

As this is custom-made hair, we do not accept returns or exchanges once the hair has been approved and dispatched.

However, if you receive an item and something isn’t right, contact us within 48 hours, and we’ll resolve it quickly.

📧 Need help choosing your length, texture, or colour?

We’re here for you.

Email info@saintvalentinahair.com with your questions or inspo pics. We’ll guide you through it and match you to the perfect set.

Contact Us

  • x Amina

  • x Tana

  • X CEO

  • x Chloe

  • x Yasmine

  • x Sophia